What They Do
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
Employment Impact
105.2K
People employed
2.1M
Estimated global impact (extrapolated from US market data)
AI Impact Overview
AI will impact routine tasks but not eliminate the need for human agents.
Detailed Analysis
While AI can automate data entry and tracking, human agents will still be needed for complex decision-making and customer interactions.
Opportunity
"Continuous learning and adaptation will equip agents to thrive alongside AI technologies."
AI Risk Assessment
Risk level varies by experience level
Junior Level
Junior roles with repetitive tasks face higher automation risk.
Mid-level
Mid-level roles will evolve, requiring adaptation to new technologies.
Senior Level
Senior roles involve strategic decisions which are less susceptible to automation.
AI-Driven Job Forecasts
2 Years
Near-term Outlook
Job Outlook
Healthy but evolving with more data-driven tools.
Transition Strategy
Focus on learning AI-enabled software for logistics.
5 Years
Medium-term Impact
Job Outlook
Increased demand for tech-savvy agents.
Transition Strategy
Pursue certifications in logistics technology.
7+ Years
Long-term Vision
Job Outlook
Agents will work alongside AI, managing automated systems.
Transition Strategy
Develop strong AI oversight and supervisory skills.
Industry Trends
Data Driven Decision Making
Emphasizes the value of data analysis skills.
Increased Focus on Supply Chain Resilience
Opens opportunities in supply chain strategy roles.
Integration of IoT
Demand for managing complex, interconnected logistics networks.
Rise of Automation in Logistics
Reduces manual task burden, requiring agents to manage automation.
Sustainability and Green Logistics
Favors agents skilled in eco-friendly logistics solutions.
AI-Resistant Skills
Alternative Career Paths
Operations Manager
Oversees daily operations and ensures efficient processes within an organization.
Relevance: Benefits from strategic and organizational skills.
Supply Chain Analyst
Optimizes end-to-end logistics, leveraging analytics and simulation tools.
Relevance: Leverages logistics and data skills.
Logistics Coordinator
Manages the transportation and distribution of goods to ensure timely delivery and cost-effectiveness.
Relevance: Directly related to current skills in cargo handling.
Emerging AI Tools Tracker
Upskilling & Learning Resources
Full AI Impact Report
Access the full AI impact report to get detailed insights and recommendations.
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