What They Do
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers
Employment Impact
1.8M
People employed
35.7M
Estimated global impact (extrapolated from US market data)
AI Impact Overview
This occupation faces a high risk from AI-driven automation, especially in routine and repetitive administrative tasks.
Detailed Analysis
The primary functions of secretaries and administrative assistants—such as scheduling, email handling, document management, and travel booking—are increasingly being addressed by AI-powered applications. As productivity tools become more integrated and intuitive, demand for traditional administrative support roles is expected to decline, with remaining roles shifting toward higher-value tasks that combine digital fluency, discretion, and interpersonal expertise.
Opportunity
"While automation is reshaping the traditional secretary and assistant role, embracing upskilling and digital adaptation can unlock new, resilient career opportunities."
AI Risk Assessment
Risk level varies by experience level
Junior Level
Entry-level and routine roles are most easily automated and thus face the highest risk of displacement.
Mid-level
Mid-level roles face moderate risk as some tasks are automated, but combining admin duties with team support or project work increases resilience.
Senior Level
Senior assistants involved in management support, confidential matters, or business operations face lower immediate risk, as these tasks require judgment and organizational knowledge.
AI-Driven Job Forecasts
2 Years
Near-term Outlook
Job Outlook
Most roles will still exist but with increased use of digital assistants and workflow tools; efficiency expectations will rise, and some routine duties may already be automated in larger organizations.
Transition Strategy
Start digital literacy training, seek certification in digital productivity suites (Microsoft, Google), and offer to pilot new tools in the workplace.
5 Years
Medium-term Impact
Job Outlook
Marked reduction in purely administrative roles, with increased blending of administrative, project, and client-facing responsibilities. Demand for digital skills and adaptability rises significantly.
Transition Strategy
Upskill in project management, customer service, and data privacy; network cross-functionally and attend related workshops; pursue certifications recognized by U.S. industry leaders.
7+ Years
Long-term Vision
Job Outlook
Traditional secretary and assistant roles will be rare; opportunities will shift toward hybrid, strategic, and niche administrative positions like operations support or executive assistance requiring tech, leadership, and specialized knowledge.
Transition Strategy
Pursue advanced certifications, leadership development, and specialize in fields where human skills are invaluable (e.g., executive support, HR, event planning). Prepare for freelance or consulting opportunities leveraging admin expertise.
Industry Trends
Cross Departmental Collaboration
Admin professionals are increasingly embedded within operational and strategic project teams.
Demand for Continuous Learning
Employers require ongoing upskilling in digital tools and interpersonal capabilities.
Digital Transformation Acceleration
Increases demand for tech-savvy admin professionals; reduces routine paper-based roles.
Focus on Employee Experience
Admin roles support onboarding and morale initiatives rather than just clerical tasks.
Greater Compliance and Cybersecurity Awareness
Raises need for privacy, data handling knowledge, and trustworthy admin professionals.
Hybrid and Remote Work Models
Promotes use of collaboration tools; requires stronger digital communication and time management.
Integration of AI Workflow Tools
Automates repetitive scheduling, communication, and report generation tasks.
PaperlessAutomated Office Workflows
Reduces manual paperwork and filing roles, increases need for digital record-keeping.
Rise of Virtual and Contract Work
Expands opportunities for freelance and remote admin professionals with strong reputations.
Specialization of Administrative Roles
Shifts general admin jobs toward project, HR, and operations support, favoring those with niche knowledge.
AI-Resistant Skills
Conflict Resolution
Emotional Intelligence
Human Judgment and Discretion
Alternative Career Paths
Event Planner
Coordinate and manage logistics for live events including weddings, concerts, and festivals.
Relevance: Builds on organizational and communication strengths.
Customer Service Specialist
Focus on resolving complex issues that automated systems cannot address.
Relevance: Requires interpersonal, communication, and multitasking skills.
Project Coordinator
Assists in planning, executing, and closing projects within organizations.
Relevance: Requires organizational skills, adaptability, and tools knowledge that overlap with admin roles.
Emerging AI Tools Tracker
Full AI Impact Report
Access the full AI impact report to get detailed insights and recommendations.
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