CIO Dive
RSS FeedSkills gaps, not compute, block enterprises from reaping full AI gains
Original Published: September 18, 2026
๐ฏ Impact Sentiment: Neutral
๐ Summary
- Most IT workers say training for the safe and effective use of AI tools is lacking, according to a TrustedTech report based on a Censuswide survey of 2,001 employees and decision-makers across the UK and US.
- Self-teaching dominates: 41% of workers say they learned to use AI tools themselves, while just 15% credit their expertise to employer-sponsored training.
- Gains from existing AI deployments are spread very unevenly by sector โ more than half of IT and telecommunications workers save five or more hours per week thanks to AI tools, but only one in five employees in education and healthcare report similar benefits.
- TrustedTech's Heath Madison says many organisations are stuck before training even begins because they have not standardised on a platform: "If they haven't even picked what basket they're putting their eggs in, how are they going to train their team on it?" He also urges shorter, snack-sized lessons, noting "training does not mean sitting your entire company in a conference room eight hours a day for a week."
๐ก JR Insights
- ๐ผ Implication: Employers are not the main source of AI skills right now โ with only 15% of workers trained by their employer, your AI capability is effectively your own responsibility and your own differentiator.
- ๐จ Risk: If you work in education or healthcare you are far less likely to be seeing real time savings from AI, which means fewer chances to build demonstrable AI experience than peers in IT and telecoms.
- โจ Takeaway: Do not wait for a corporate programme: pick the platform your employer is most likely to standardise on, learn it in short regular sessions, and document the hours you save โ that evidence travels with you to your next role.