What They Do
Perform varied office or administrative tasks not defined by standard job categories.
Employment Impact
172K
People employed
3.4M
Estimated global impact (extrapolated from US market data)
AI Impact Overview
AI technologies present a moderate risk to office and administrative support roles due to automation of routine tasks, but opportunities for higher-level work remain.
Detailed Analysis
AI is likely to automate repetitive data entry and scheduling but can also enhance productivity and allow workers to focus on strategic activities.
Opportunity
"This is an opportunity to enhance your skill set and move towards more strategic roles."
AI Risk Assessment
Risk level varies by experience level
Junior Level
Junior roles are primarily task-based, making them susceptible to automation.
Mid-level
Mid-level roles involve a mix of routine tasks and decision-making, providing some resilience.
Senior Level
Senior roles focus on strategic leadership and decision-making, less vulnerable to AI displacement.
AI-Driven Job Forecasts
2 Years
Near-term Outlook
Job Outlook
Stable with incremental AI integration for task automation.
Transition Strategy
Embrace AI tools for efficiency and undertake basic data analysis training.
5 Years
Medium-term Impact
Job Outlook
Increased AI influence but demand for higher skills.
Transition Strategy
Develop skills in project management and complex problem-solving.
7+ Years
Long-term Vision
Job Outlook
Shift towards roles requiring high emotional intelligence and strategic oversight.
Transition Strategy
Focus on continuous learning and leadership roles.
Industry Trends
AI in Customer Service
Enhanced service delivery and customer interaction efficiency.
Automation of Routine Tasks
Reduction in manual task load, enhancing focus on strategic activities.
Data Driven Decision Making
Rising demand for data literacy and analysis skills.
Increase in Digital Literacy
Need for continuous learning and adaptation to new technologies.
Remote Working Technologies
Increased reliance on digital communication and collaboration tools.
AI-Resistant Skills
Complex Problem Solving
Alternative Career Paths
Project Manager
Lead engineering teams and coordinate multidisciplinary projects with increasing AI integration.
Relevance: Utilizes leadership, organization, and problem-solving skills.
Data Analyst
Interprets complex data sets to help organizations make informed business decisions.
Relevance: Combines analytical skills with data management.
Customer Success Manager
Ensures high satisfaction for clients and guests at venues, using digital tools and personal engagement.
Relevance: Focuses on relationship-building and strategic planning.
Emerging AI Tools Tracker
Full AI Impact Report
Access the full AI impact report to get detailed insights and recommendations.
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Other Roles in: Office and Administrative Support Category
| 📞Customer Service Representatives | HIGH | 2.9M57.2M |
| 📁Office Clerks General | HIGH | 2.5M49.9M |
| 🖊️Secretaries and Administrative Assistants Except Legal Medical and Executive | HIGH | 1.8M35.7M |
| 👩💼First-Line Supervisors of Office and Administrative Support Workers | MODERATE | 1.5M30.1M |
| 🧾Bookkeeping Accounting and Auditing Clerks | HIGH | 1.5M30M |
| 🧑💼Receptionists and Information Clerks | HIGH | 1M20.1M |
| 📦Shipping Receiving and Inventory Clerks | MODERATE | 844.1K16.9M |
| 🏥Medical Secretaries and Administrative Assistants | MODERATE | 749.5K15M |
| 👩💼Executive Secretaries and Executive Administrative Assistants | HIGH | 483.6K9.7M |
| 📊Billing and Posting Clerks | MODERATE | 430.2K8.6M |
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