What They Do
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Employment Impact
190.9K
People employed
3.8M
Estimated global impact (extrapolated from US market data)
AI Impact Overview
AI will automate repetitive tasks but will require human oversight for complex decision-making.
Detailed Analysis
AI technologies can handle routine tasks like sending reminders and tracking payments efficiently, but complex negotiations and judgment calls will still require human involvement.
Opportunity
"By leveraging AI to perform routine tasks, collectors can focus on more strategic activities, enhancing their career roles."
AI Risk Assessment
Risk level varies by experience level
Junior Level
Entry-level positions may be heavily impacted as AI can easily automate basic tasks.
Mid-level
While routine tasks will be affected, mid-level roles involving interpersonal interactions will continue to need a human touch.
Senior Level
Senior roles focusing on strategy and leadership are less likely to be impacted by AI.
AI-Driven Job Forecasts
2 Years
Near-term Outlook
Job Outlook
Increased automation of collection tasks with AI integration.
Transition Strategy
Focus on improving communication skills and learning AI tools.
5 Years
Medium-term Impact
Job Outlook
Shift towards roles requiring analytical and communication skills.
Transition Strategy
Engage in roles that blend AI insights with customer interaction.
7+ Years
Long-term Vision
Job Outlook
Evolution of roles into strategic relationship management positions.
Transition Strategy
Pursue leadership training and certifications.
Industry Trends
Demand for Soft Skills
Skills like communication and negotiation will become more crucial.
Focus on Data Privacy
Ensures compliance with regulations, impacting AI tool adoption.
Increased Automation
Routine tasks will be automated, freeing time for complex issues.
Rising Use of AI in Analytics
Enhanced decision-making capabilities through advanced tools.
Shift Towards Omnichannel Communications
Increases need for consistent and personalized customer interactions.
AI-Resistant Skills
Alternative Career Paths
Compliance Officer
Ensures that an organization adheres to regulatory requirements and internal policies.
Relevance: Understanding of legal frameworks complements current skills.
Customer Service Specialist
Focus on resolving complex issues that automated systems cannot address.
Relevance: Focuses on communication and problem-solving skills.
Account Manager
Manages key client accounts and coordinates between different departments to ensure service delivery.
Relevance: Uses interpersonal and negotiation skills similar to bill collectors.
Emerging AI Tools Tracker
Full AI Impact Report
Access the full AI impact report to get detailed insights and recommendations.
Was this helpful?
Help us improve by rating this occupation analysis
Other Roles in: Office and Administrative Support Category
| 📞Customer Service Representatives | HIGH | 2.9M57.2M |
| 📁Office Clerks General | HIGH | 2.5M49.9M |
| 🖊️Secretaries and Administrative Assistants Except Legal Medical and Executive | HIGH | 1.8M35.7M |
| 👩💼First-Line Supervisors of Office and Administrative Support Workers | MODERATE | 1.5M30.1M |
| 🧾Bookkeeping Accounting and Auditing Clerks | HIGH | 1.5M30M |
| 🧑💼Receptionists and Information Clerks | HIGH | 1M20.1M |
| 📦Shipping Receiving and Inventory Clerks | MODERATE | 844.1K16.9M |
| 🏥Medical Secretaries and Administrative Assistants | MODERATE | 749.5K15M |
| 👩💼Executive Secretaries and Executive Administrative Assistants | HIGH | 483.6K9.7M |
| 📊Billing and Posting Clerks | MODERATE | 430.2K8.6M |
Share This Content
Share this with others who might find it useful.